Professional Experience
EF EDUCATION FIRST (Toronto, ON)
Specialist, Sales Enablement / Office Services (IT, Logistics, Facilities) Sept 2023–Present
- Drive cross-product sales and workplace enablement by developing, organizing, and distributing collateral that supports every stage of the sales pipeline, with oversight on compliance, procurement, and global distribution
- Own onboarding and technical enablement across Sales, Marketing, Customer Support, and Finance, improving ramp time and delivering a smooth, well-supported new-hire experience
- Lead initiatives to automate and scale highly manual workflows (printing, shipping, 3PL allocations, order fulfillment), reducing errors and improving accuracy through CRM (Salesforce & proprietary) and WMS integrations as well as cost optimize these end-to-end processes
- Manage IT asset and license lifecycles across three offices, including procurement, provisioning, endpoint management (Intune), end-of-life recovery, and vendor negotiations
- Provide hands-on IT support for macOS and Windows environments, supporting both on-site and remote employees
- Coordinate nationwide conference logistics and cross-functional enablement programs with multiple stakeholders and tight timelines
NEXTGEN LEARNING (Newmarket, ON)
Educator, Curriculum Developer Oct 2022–Aug 2023
- Assist in the implementation of developmentally appropriate digital literacy programs designed to enhance children's computational and logical development.
- Collaborate with colleagues to assess individual children's progress and contribute to the development of individualized plans and strategies to support their growth.
- Foster positive relationships with children, families, and colleagues, promoting a welcoming and inclusive environment..
CODE NINJAS (Mississauga, ON)
Software and Programming Instructor Feb 2020–Sept 2022
- Successfully developed and delivered a comprehensive curriculum covering JavaScript, C#, and fundamental programming concepts to facilitate student learning.
- Assumed leadership role by effectively managing and organizing departmental activities, resulting in a harmonious and efficient work environment.
- Proactively identified and addressed areas for improvement by evaluating current processes and proposing viable solutions.
- Work closely with students and other instructors in a collaborative and adaptable manner to address shortcomings.
Education
University of Toronto — Toronto, ON
Bachelor of Science, Mathematics
Certifications
Skills
- Sales Enablement & Process Optimization: CRM (Salesforce, Proprietary), Pipeline Support, Cross-Functional Collaboration, Knowledge Management
- IT & Technical Enablement: Endpoint Management (Intune), Asset & License Lifecycle Management, Helpdesk Support, Vendor Negotiation, Microsoft 365, MacOS, Cisco Meraki, Yealink
- Project & Operations Management: Conference Coordination, Fulfillment & Distribution, Global Procurement, Contract Management
- Technical Tools & Languages: Java, Python, SQL, JavaScript, Git, Docker, AWS, Azure AD, Freshservice, Jira, Confluence